Returns & Refunds

Thank you for visiting EmpireOptix.

Please read this policy carefully. This is the Return and Refund Policy of EmpireOptix.

We do not issue refunds for photography/videography packages once the order is placed and confirmed. If a photoshoot is cancelled (regardless of reason), a credit will be applied for a future photoshoot - for example, if a seller no longer wants to sell their home.

Rescheduling a photoshoot must happen no later than 24-hours before the photoshoot takes place. If a photoshoot is changed or rescheduled after this timeframe, a ‘rescheduling fee’ of $50 will be charged.

We recommend contacting us for assistance if you experience any issues booking a shoot or downloading your images.

Contact Us -

If you have any questions about our Returns and Refunds Policy, please contact us:

  • Phone: (347) 410-3111

  • Email: